Frequently Asked Questions
Everything you need to know about shopping at Strandbags
How long does shipping usually take?
Standard shipping typically takes 3-7 business days depending on your location. Express shipping options are available at checkout for faster delivery within 1-3 business days.
What is your return policy for handbags and luggage?
We offer a 30-day return policy for most items. Products must be in original condition with tags attached. Please note that for hygiene reasons, certain items like earrings cannot be returned unless faulty.
Do you offer international shipping?
Currently, we ship to addresses within Australia and New Zealand. We are working on expanding our international shipping options in the near future.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer buy-now-pay-later options such as Afterpay and Zip Pay for your convenience.
How can I track my order once it has been placed?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do your products come with a warranty?
Yes, many of our luggage brands and handbags come with manufacturer warranties. The duration and terms vary by brand; please check the specific product page or contact our support team for details.